Bells and whistles
- Reply directly via email
- Ticket queues
- Prevent agent collision
- Canned responses
- Saved searches
- Export to Excel
- Custom fields
- Ticket rules
- Internal notes
- Bulk actions
- Knowledge base
Not just easier than email. Smarter too.
Scale your support with a contact widget that drives self-service and gives you the context you need.
A simple user experience
Complete contextual awareness
See a live demo
All the insights you need to stay ahead of the backlog
Scale your support by having the insight to be smarter about how you deploy your team.
At a glance see which agents & custom field values are trending.
Drill in and discover what types of requests are coming in, who's handling them and how well they're staying on top of it all.
Are you caught up or falling behind? Know who's been waiting and for how long.
Drill into your backlog by agent or queue (group of agents). Direct links to all the awaiting tickets themselves.
Finally know about the requests you aren't getting because you've enabled users to help themselves.
Why even write knowledge base articles? You'll now know which ones are actually doing the heavy lifting and keeping common questions out of your support queue.