“The main reason we’re so loyal to UserVoice is support—both from a product and a customer perspective. The Knowledge Base allows for our users to self-service and for us to streamline responses to tickets. And if ever we have a question, their lightening fast support team is there to help either with their own knowledge base article or with a friendly, personalized response.”

- Julia Wilson, Head of Community, Bitly

“What’s really awesome about UserVoice, is that it allows real customers to actively participate in making our product better. Instead of spending time managing a tool or analyzing feedback, I can do what I love to do and that’s listen directly to what customers have to say.”

- Susan Palmer, Bing Ads