Here's how you can do that.
Log feedback (and who it came from) in one place...
Capture and attribute customer input directly from where your team works
.svg)
Record customer ideas from emails, chats, webpages, etc.
Smart Search suggests matching ideas to avoid duplicates
Importance Ratings share urgency
Add attachments to provide clear voice of customer
Account detection associates the idea with the correct account
Capture and attribute customer input directly from where your team works
Record customer ideas from emails, chats, webpages, etc.
Smart Search suggests matching ideas to avoid duplicates
Importance Ratings share urgency
Add attachments to provide clear voice of customer
Account detection associates the idea with the correct account
.png)
Empower product managers to capture customer insights
Add customer ideas in-app for team members with admin roles
Add votes allows you to vote on a customer's behalf
Add feedback to an idea means your team can easily add voice of customer evidence
Assign a customer to feedback within the console so everyone has the same data
.png)
Turn your tech stack into a feedback funnel
Salesforce Connect logs stored feedback with one click, then enriches data with customer context
Zendesk Connect captures and attributes voice of customer from tickets
Slack Connect creates or links ideas from customers, then re-broadcasts them to internal channels
...“then collaborate confidently with real customer insights, not opinions
.png)
Work across teams to provide updates, gather insights, and align on customer needs
Private, internal updates keep everyone on the same page about what's most important - separate from public statuses
Customized statuses match how your team works - by product lifecycle, company goals, or whatever structure fits your team
Status reactions let you know what your teammates think
Provide context, discuss insights, and stay connected in one clear comment thread
Comment threads are attached to ideas so nothing gets lost
@ mentions alert team members to comments
Add attachments provides context to conversations
Product discussions stay internal
Give your whole org a clear, shared view of what’s planned
Grant view-only access lets anybody in your org see roadmap plans
Share controls let you share accounts, users or revenue of an idea - or not
Follow features lets your org watch progress on roadmap items with status updates
.png)
Share the same filtered and prioritized idea lists across teams
Filter and share lets you provide a curated view or list of ideas
Grant edit access so team members can review, sync, and prioritize faster.
Set notifications to easily notify team members of changes
.png)
Stay on top of your feedback program with key feedback signals
Self-subscribe lets team members vote on ideas and opt into notifications
Send once and update internal team members along with customers
Status updates alert subscribers to changes automatically - no message required
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
Get clear on what matters.
Turn scattered user data into meaningful customer intelligence, guiding smarter decisions and creating a better product.
Talk to an Expert Today
