Introduction
This privacy policy discloses the privacy practices of UserVoice, which owns and operates various sites on the World Wide Web, including without limitation Uservoice.com, (collectively, the “UserVoice Websites”). Your access to and use of the UserVoice Websites and all the services provided via the UserVoice Websites (collectively, the “UserVoice Services”) are subject to UserVoice’s Terms of Use and all applicable laws.
This privacy policy describes how UserVoice collects, uses, and shares information about you that it obtains in connection with providing UserVoice Services to you.
We value your comments about our privacy statement and invite you to e-mail us with inquiries, suggestions and complaints at: [email protected].
What information is collected
In order to enhance your user experience and improve the UserVoice Services, UserVoice collects information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you visit any of the UserVoice Websites or use any UserVoice Services. Third parties may also collect your information in connection with your use of UserVoice Services.
Information you give us
When you sign up for UserVoice Services, we may ask you to provide certain information about yourself such as your name, email address, billing address, and company name or affiliation. You can view all of the information collected during the registration process by visiting the registration page. You may modify or remove any of your personal information at any time by logging into your account and accessing features that will allow you to edit your profile and account information. Details on how to preform this action can be found here.
After you provide such information and set up your account, we may ask you to provide additional information about yourself on an optional basis. We may ask you for certain financial information, including credit card account data or other payment method data, to process payments for some of our services. UserVoice may collect any communication it has with you via any means, including e-mail, telephone, and letters.
By choosing to provide any information to us, you are giving UserVoice permission to use and store such information consistent with this privacy policy.
Information we collect automatically
In addition, UserVoice automatically collects information about your interactions with the UserVoice Websites and UserVoice Services. For example, UserVoice may log information from your computer and browser, such as your IP address, profile information, aggregate user data, browser type, software and hardware attributes, pages you request, and cookie information. By using the UserVoice Services, you are giving UserVoice permission to use and store such information consistent with this privacy policy.
Cookies
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Information collected by third parties
UserVoice may use services that collect data remotely by using "pixel tags," "web beacons," "clear GIFs," or similar technologies. Such technologies can recognize certain types of information on your web browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed them and the IP address of the computer from which you viewed them.
UserVoice Services may be linked to or provided through third party websites. UserVoice is not responsible for the privacy policies and/or practices on such third party websites. When linking or accessing such websites, you should carefully review the privacy policy of such third party to determine how it handles information it separately collects from you.
Term; Termination
- The term of this Agreement shall be as set forth in a written agreement between the parties (the “Term”). Unless otherwise agreed to in writing, the subscription term and the term of this Agreement shall automatically renew (the “Automatic Renewal”) on the first day following the end of the current subscription term (the “Renewal Date”). Account Holder may cancel such Automatic Renewal by terminating the subscription and this Agreement as set forth herein or by providing written notice, at least 30 days prior to the Renewal Date, that Account Holder does not wish to renew the subscription.
- Either Party may terminate this Agreement in the event that the other party breaches this Agreement and fails to cure such breach within 30 days after receiving written notice thereof. In the event that UserVoice terminates due to Account Holder’s breach, (a) Account Holder will remain liable for any amount due under this Agreement (adjusted on a pro rata basis, if applicable) and (b) UserVoice will destroy all Account Holder Data (defined below) in its possession after giving Account Holder a reasonable opportunity to download such data for a period of 60 days.
- Account Holder may terminate this Agreement and its subscription to the Service by providing UserVoice with written notice of termination. In the event of any such termination, Account Holder will not be entitled to a refund of prepaid subscription fees; and UserVoice will destroy all Account Holder Data in its possession after giving Account Holder a reasonable opportunity to download such data for a period of 60 days.
How information is used
UserVoice uses the information it collects from you to deliver UserVoice Services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.
We may use your personal information to send you promotional information and updates regarding UserVoice and its products and services. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will also contain instructions for opting-out.
The information that we collect from you may be used in aggregate form in various ways to optimize and improve UserVoice Services. While such information may be based on information about you, it will not identify you personally. We may use such information for the following purposes: website management, administration and security, promotional activities, and research and analysis.
How information is protected
Your UserVoice accounts may be secured by member-created passwords, in which case reasonable precautions are taken to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone. UserVoice uses reasonable measures to protect your information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Any payment transactions will be encrypted using SSL technology. Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.
Your European privacy rights
UserVoice is committed to compliance with the European Union’s General Data Protection Regulation (“GDPR”). More information can be found at https://www.uservoice.com/gdpr-compliance/
UserVoice complies with the EU-US Data Privacy Framework Principles and the Swiss-U.S. Data Privacy Framework Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. UserVoice has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this privacy policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit dataprivacyframeowork.gov.
On July 16, 2020 the Court of Justice of the European Union confirmed the validity of the European Commission’s standard contractual clauses as a legal mechanism for the transfer of EU personal data, but invalidated the EU-US Data Privacy Framework Principles framework. UserVoice’s customers may continue to use our services, relying on UserVoice’s agreement to the European Commission’s standard contractual clauses, which are included in our Data Processing Addendum.
Your California privacy rights
Under California Civil Code Section 1798.82, UserVoice customers who are California residents may request information about the disclosure of your personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to [email protected].
You may exercise your rights, including export and deletion of data, by visiting https://www.uservoice.com/gdpr-compliance/
Your Brazilian privacy rights
Under Lei Geral de Proteção de Dados (“LGPD”), UserVoice users who are Brazilian residents may request information about the disclosure of their personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to [email protected].
Additional information regarding exercising your data rights and contacting the UserVoice Data Protection Officer can be found at https://www.uservoice.com/gdpr-compliance/
Resolution of disputes and complaint mechanism
In compliance with the US-EU and Swiss-U.S. Data Privacy Framework Principles, UserVoice commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact UserVoice at:
UserVoice Inc.
234 Fayetteville St, 3rd Floor
Raleigh, NC 27601
[email protected]
Attn: Chief Executive Officer
Changes to this privacy policy
From time to time, we may make changes to this privacy policy. In order to ensure that you are familiar with our most updated policies and practices, you should check the effective date indicated above of this privacy policy each time you use the UserVoice Services. If we make any changes, we will notify you of such changes by posting the updated privacy policy on the UserVoice Websites. We may also send you an email alerting you of such changes. You will be bound by any such changes to the policy when you use the UserVoice Services after those changes have been posted. If we make material revisions concern practices where we have represented that we will obtain your consent to use or disclose your personal information, we will obtain your consent before taking any action inconsistent with those representations.
Contacting UserVoice
If you have any questions about this privacy statement, the practices of the UserVoice Website and UserVoice Services, or your dealings with UserVoice, please contact us at: [email protected]