Last modified September 9, 2020
Updated references to EU-US Privacy Shield
We value your comments about our privacy statement and invite you to e-mail us with inquiries, suggestions and complaints at: email@example.com.
In order to enhance your user experience and improve the UserVoice Services, UserVoice collects information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you visit any of the UserVoice Websites or use any UserVoice Services. Third parties may also collect your information in connection with your use of UserVoice Services.
When you sign up for UserVoice Services, we may ask you to provide certain information about yourself such as your name, email address, billing address, and company name or affiliation. You can view all of the information collected during the registration process by visiting the registration page. You may modify or remove any of your personal information at any time by logging into your account and accessing features that will allow you to edit your profile and account Information.
After you provide such information and set up your account, we may ask you to provide additional information about yourself on an optional basis. We may ask you for certain financial information, including credit card account data or other payment method data, to process payments for some of our services. UserVoice may collect any communication it has with you via any means, including e-mail, telephone, and letters.
UserVoice may use services that collect data remotely by using "pixel tags," "web beacons," "clear GIFs," or similar technologies. Such technologies can recognize certain types of information on your web browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed them and the IP address of the computer from which you viewed them.
UserVoice uses the information it collects from you to deliver UserVoice Services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.
We may use your personal information to send you promotional information and updates regarding UserVoice and its products and services. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will also contain instructions for opting-out.
The information that we collect from you may be used in aggregate form in various ways to optimize and improve UserVoice Services. While such information may be based on information about you, it will not identify you personally. We may use such information for the following purposes: website management, administration and security, promotional activities, and research and analysis.
Your UserVoice accounts may be secured by member-created passwords, in which case reasonable precautions are taken to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone. UserVoice uses reasonable measures to protect your information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Any payment transactions will be encrypted using SSL technology. Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.
UserVoice is committed to compliance with the European Union’s General Data Protection Regulation (“GDPR”). More information can be found at https://www.uservoice.com/gdpr-compliance/
On July 16, 2020 the Court of Justice of the European Union confirmed the validity of the European Commission’s standard contractual clauses as a legal mechanism for the transfer of EU personal data, but invalidated the EU-US Privacy Shield framework. UserVoice’s customers may continue to use our services, relying on UserVoice’s agreement to the European Commission’s standard contractual clauses, which are included in our Data Processing Addendum.
Under California Civil Code Section 1798.82, UserVoice customers who are California residents may request information about the disclosure of your personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to firstname.lastname@example.org.
You may exercise your rights, including export and deletion of data, by visiting https://www.uservoice.com/gdpr-compliance/
Under Lei Geral de Proteção de Dados (“LGPD”), UserVoice users who are Brazilian residents may request information about the disclosure of their personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to email@example.com.
Additional information regarding exercising your data rights and contacting the UserVoice Data Protection Officer can be found at https://www.uservoice.com/gdpr-compliance/
234 Fayetteville St, 3rd Floor
Raleigh, NC 27601
Attn: Chief Executive Officer
UserVoice has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit bbb.org/EU-privacyshield/for-eu-consumers for more information and to file a complaint.
If you have any questions about this privacy statement, the practices of the UserVoice Website and UserVoice Services, or your dealings with UserVoice, please contact us at: firstname.lastname@example.org