Privacy Policy

Last modified September 9, 2020
Updated references to EU-US Data Privacy Framework Principles


This privacy policy discloses the privacy practices of UserVoice, which owns and operates various sites on the World Wide Web, including without limitation, (collectively, the “UserVoice Websites”). Your access to and use of the UserVoice Websites and all the services provided via the UserVoice Websites (collectively, the “UserVoice Services”) are subject to UserVoice’s Terms of Use and all applicable laws.

This privacy policy describes how UserVoice collects, uses, and shares information about you that it obtains in connection with providing UserVoice Services to you.

We value your comments about our privacy statement and invite you to e-mail us with inquiries, suggestions and complaints at:

What information is collected

In order to enhance your user experience and improve the UserVoice Services, UserVoice collects information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you visit any of the UserVoice Websites or use any UserVoice Services. Third parties may also collect your information in connection with your use of UserVoice Services.

Information you give us

When you sign up for UserVoice Services, we may ask you to provide certain information about yourself such as your name, email address, billing address, and company name or affiliation. You can view all of the information collected during the registration process by visiting the registration page. You may modify or remove any of your personal information at any time by logging into your account and accessing features that will allow you to edit your profile and account information. Details on how to preform this action can be found here.

After you provide such information and set up your account, we may ask you to provide additional information about yourself on an optional basis. We may ask you for certain financial information, including credit card account data or other payment method data, to process payments for some of our services. UserVoice may collect any communication it has with you via any means, including e-mail, telephone, and letters.

By choosing to provide any information to us, you are giving UserVoice permission to use and store such information consistent with this privacy policy.

Information we collect automatically

In addition, UserVoice automatically collects information about your interactions with the UserVoice Websites and UserVoice Services. For example, UserVoice may log information from your computer and browser, such as your IP address, profile information, aggregate user data, browser type, software and hardware attributes, pages you request, and cookie information. By using the UserVoice Services, you are giving UserVoice permission to use and store such information consistent with this privacy policy.


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Information collected by third parties

UserVoice may use services that collect data remotely by using "pixel tags," "web beacons," "clear GIFs," or similar technologies. Such technologies can recognize certain types of information on your web browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed them and the IP address of the computer from which you viewed them.

UserVoice Services may be linked to or provided through third party websites. UserVoice is not responsible for the privacy policies and/or practices on such third party websites. When linking or accessing such websites, you should carefully review the privacy policy of such third party to determine how it handles information it separately collects from you.

Term; Termination

  1. The term of this Agreement shall be as set forth in a written agreement between the parties (the “Term”).  Unless otherwise agreed to in writing, the subscription term and the term of this Agreement shall automatically renew (the “Automatic Renewal”) on the first day following the end of the current subscription term (the “Renewal Date”).  Account Holder may cancel such Automatic Renewal by terminating the subscription and this Agreement as set forth herein or by providing written notice, at least 30 days prior to the Renewal Date, that Account Holder does not wish to renew the subscription.
  2. Either Party may terminate this Agreement in the event that the other party breaches this Agreement and fails to cure such breach within 30 days after receiving written notice thereof. In the event that UserVoice terminates due to Account Holder’s breach, (a) Account Holder will remain liable for any amount due under this Agreement (adjusted on a pro rata basis, if applicable) and (b) UserVoice will destroy all Account Holder Data (defined below) in its possession after giving Account Holder a reasonable opportunity to download such data for a period of 60 days.
  3. Account Holder may terminate this Agreement and its subscription to the Service by providing UserVoice with written notice of termination. In the event of any such termination, Account Holder will not be entitled to a refund of prepaid subscription fees; and UserVoice will destroy all Account Holder Data in its possession after giving Account Holder a reasonable opportunity to download such data for a period of 60 days.

How information is used

UserVoice uses the information it collects from you to deliver UserVoice Services to you and continuously enhance your user experience. Generally speaking, we use the collected information to communicate with you, fulfill your requests, customize the content, improve our products and services, protect our and your rights, and comply with laws and regulations.

We may use your personal information to send you promotional information and updates regarding UserVoice and its products and services. You may choose not to receive such information and opt-out of such future communications. All such communications sent to you will also contain instructions for opting-out.

The information that we collect from you may be used in aggregate form in various ways to optimize and improve UserVoice Services. While such information may be based on information about you, it will not identify you personally. We may use such information for the following purposes: website management, administration and security, promotional activities, and research and analysis.

With whom information is shared

Public Information

UserVoice may share as it sees fit information that you voluntarily make public, including information that you post on any blogs, message boards, chat rooms or other similar forums, whether or not such forums are owned by UserVoice. Since such public information can be accessed by the public and used by any member of the public, such use by third parties is beyond the control of UserVoice.

Personal Information

UserVoice may share your personal information that it collects (i) with its agents, representatives, contractors and service providers so they can provide UserVoice with support services to operate the UserVoice Services, including companies that assist with payment processing, business analytics, data processing, account management, and other services, (ii) if required by law or to protect the legal rights of UserVoice or its affiliates, and each of their respective investors, directors, officers, employees, agents and suppliers, (iii) to comply with a judicial proceeding, court order or legal process, (iv) to protect the safety and security of users of the UserVoice Services or to enforce our Terms of Use or (v) to protect against fraud or for risk management purposes. In the event that UserVoice shares your personal information pursuant to subsection (i) above, it will require such agents, representatives, contractors and/or service providers not to use your information for any purpose other than providing us with specific services that we have requested.

Note that if you sign up for service from one of our affiliates, we may ask for your consent to share with such third party partner certain of your personal information. While UserVoice is not responsible for the acts of such partners, we encourage all of our partners to adopt privacy policies that protect against the disclosure of personal information to third persons.

If you notify us that you believe your legal rights have been violated by UserVoice or another user of the UserVoice Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.

Non-Personal Information and Aggregate Data

UserVoice may share with third parties your personal information and related aggregated data. For example, UserVoice may share IP addresses of its users to provide anonymous aggregated data to business partners about the volume of use on the UserVoice Services and the specific UserVoice Services in which users are most interested. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.

Change of Control

If UserVoice sells all or part of its business, or makes a sale or transfer of assets, or is otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, UserVoice may transfer your personal information and non-personal information to one or more third parties as part of such transaction.

How you can control the information we collect, use and share

You have the choice about whether to disclose your personal information or other information about yourself to UserVoice. Regardless of your choices with respect to promotional communications and updates regarding content, UserVoice may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.

You can change your privacy settings at any time. You may delete your UserVoice account, in accordance with our Terms of Use. Please note that, if you cancel your account, UserVoice may retain some information about you but will discontinue posting such information on the UserVoice Websites.

How information is protected

Your UserVoice accounts may be secured by member-created passwords, in which case reasonable precautions are taken to ensure that your account information is kept private. You are responsible for keeping your passwords confidential. We ask you not to share your password with anyone. UserVoice uses reasonable measures to protect your information stored within our databases, and we restrict access to such information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Any payment transactions will be encrypted using SSL technology. Despite these efforts, please note that we cannot ensure or guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time.

Your European privacy rights

UserVoice is committed to compliance with the European Union’s General Data Protection Regulation (“GDPR”). More information can be found at

UserVoice complies with the EU-US Data Privacy Framework Principles and the Swiss-U.S. Data Privacy Framework Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. UserVoice has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this privacy policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit

On July 16, 2020 the Court of Justice of the European Union confirmed the validity of the European Commission’s standard contractual clauses as a legal mechanism for the transfer of EU personal data, but invalidated the EU-US Data Privacy Framework Principles framework. UserVoice’s customers may continue to use our services, relying on UserVoice’s agreement to the European Commission’s standard contractual clauses, which are included in our Data Processing Addendum.

Your California privacy rights

Under California Civil Code Section 1798.82, UserVoice customers who are California residents may request information about the disclosure of your personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to

You may exercise your rights, including export and deletion of data, by visiting

Your Brazilian privacy rights

Under Lei Geral de Proteção de Dados (“LGPD”), UserVoice users who are Brazilian residents may request information about the disclosure of their personal information by UserVoice or its subsidiaries to a third party for the third party's direct marketing purposes. UserVoice does not sell personal data to any entity. If you would like to request more information, you may send an email to

Additional information regarding exercising your data rights and contacting the UserVoice Data Protection Officer can be found at

Resolution of disputes and complaint mechanism

In compliance with the US-EU and Swiss-U.S. Data Privacy Framework Principles, UserVoice commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact UserVoice at:

UserVoice Inc.
234 Fayetteville St, 3rd Floor
Raleigh, NC 27601
Attn: Chief Executive Officer

Changes to this privacy policy

From time to time, we may make changes to this privacy policy. In order to ensure that you are familiar with our most updated policies and practices, you should check the effective date indicated above of this privacy policy each time you use the UserVoice Services. If we make any changes, we will notify you of such changes by posting the updated privacy policy on the UserVoice Websites. We may also send you an email alerting you of such changes. You will be bound by any such changes to the policy when you use the UserVoice Services after those changes have been posted. If we make material revisions concern practices where we have represented that we will obtain your consent to use or disclose your personal information, we will obtain your consent before taking any action inconsistent with those representations.

Contacting UserVoice

If you have any questions about this privacy statement, the practices of the UserVoice Website and UserVoice Services, or your dealings with UserVoice, please contact us at: