What's new at UserVoice

Finding the right feedback is half the job. The other half is doing something with it: logging what a customer said, routing ideas to the right owner, and keeping things organized. The UserVoice agent and UserVoice MCP can now do that work for you.

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Capture feedback where it happens

Tell the agent, or Claude or ChatGPT through MCP, what you heard, and it goes straight into UserVoice:

• Log a new idea for a customer, with their words saved as feedback. The agent checks for similar ideas first so you don’t create duplicates.
• Add a customer’s quote or vote to an idea that already exists.
• Flag ideas as important, with a reason.
• Add ideas to a list or remove them, or save a set of ideas as a new list.

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Keep ideas organized

Add or remove labels, update internal status with a note, assign owners, and edit an idea’s title, description, or category. You can do this one idea at a time or across many ideas at once.

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You stay in control

In the agent, nothing changes until you confirm. Every change shows a confirmation card first and a receipt afterward. Through MCP, actions run inside your AI tool’s conversation, and they only include what your UserVoice admin account is allowed to do.

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Ask about the account fields you already track

The agent and MCP can now filter and report on the custom account fields you sync from your CRM. Try “Which accounts renewing in the next 90 days support ideas we haven’t planned?” Relative dates like “in the last 30 days” or “next quarter” work too.

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Starter prompts in the agent

Not sure what to ask? Pick from a library of ready-made questions for revenue, triage, accounts, and prioritization, and fill in the blanks.

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Your feedback data shouldn’t be stuck in one tab. With UserVoice MCP, you can work with your ideas, accounts, and users directly in the AI tools you already use, such as Claude, Claude Code, ChatGPT, and Codex.

MCP (Model Context Protocol) is an open standard that lets AI tools connect securely to the apps where your data lives. Connect UserVoice once, then ask questions in your AI tool:

• Find the ideas that matter. “What are our top requested ideas from enterprise accounts?” or “What has Acme asked for this year?”
• Understand who’s asking. Look up accounts, users, and labels, and see which customers are behind each idea.
• Jump straight back to UserVoice. Ideas come back with links to open them in your admin console.
• Make updates without switching tools. Admins with permission to edit feedback can also update ideas from their AI tool.

Secure by design. You connect with a secure sign-in and a clear consent screen that shows exactly what you’re approving. Your AI tool sees only your workspace and only what your admin role allows.

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The UserVoice MCP is available now in a limited beta.

Your feedback holds answers, but finding them usually means building filters, exporting to spreadsheets, and reading ideas one at a time. The UserVoice agent lives directly in your UserVoice admin console alongside your ideas and feedback.

Ask questions in plain language and get answers built from your ideas, accounts, and users:

• Get the ideas themselves, not a summary. Ask “What is Acme asking for?” or “Show me the oldest open ideas with no recent activity” and get a table of ideas you can sort by any column and save as a list.
• Find the themes. The agent groups a set of ideas into clear, named themes. Drill into any theme to explore workarounds, open questions, and the value of solving it.
• Break it down. Ask “How many ideas did we get by month?” or “Break down open ideas by category” and get a real breakdown table.
• It knows who you are. “Ideas assigned to me” and “ideas I created” just work.
• Stay in context. Click any idea to open it in a panel beside the chat, with tabs for Supporters, Contributors, and Roadmaps.

The UserVoice agent is available now in beta.

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We've made it easier to ensure every Idea has an owner from the start. You can now set a default assigned admin for Ideas, so new submissions are automatically routed to the right person without any manual steps.
This means no more unowned Ideas slipping through the cracks. Your team can stay organized and responsive from the moment feedback comes in.
Here's what's new:

• Default Idea Owner: Designate a specific admin to be automatically assigned to all newly created Ideas, keeping ownership clear and accountability built in from day one
• Flexible Assignment: Set your default at the forum or category level, so the right admin is automatically assigned based on where the Idea is submitted, perfect for teams where ownership varies by product area or topic
• Seamless Routing: Skip the manual triage. Incoming Ideas land with the right admin immediately, so nothing gets missed

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We’ve refreshed the Supporter View to make it faster and easier to see exactly who is backing an Idea. Now, you can quickly scan Users, Accounts, and Opportunities, in a clearer, more organized layout.

We've also added two powerful new features to help you prioritize with confidence:

• Group By: Segment supporters by license type to differentiate admins and end users‍
• Impact Rollups: See the combined impact (e.g., total revenue, number of open Opportunities) of each segment so you can prioritize based on the metrics that matter most.

Idea Lists, Idea Impact Reports, and Theme Reports now each have their own dedicated landing pages! This makes it easier than ever to view, manage, and share your critical prioritization data.

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We’re working on our first automatic feedback-ingestion flow for Zendesk, and we’d love your help to make it awesome.

Share a sample of your Zendesk tickets so we can:

• Test the importer with real-world data.
• Catch tricky edge cases early.
• Make sure the insights actually match what you care about.

Don’t worry — your data stays safe, nothing is used for model training, and we’ll share what we learn so you can see the feature in action. If you’re open to participating, please get in touch!

Assigning idea owners just got simpler! Managing responsibility is now faster from several key locations:

• Idea Detail Page: Add or change the assigned admin right from the top.
• Slack: Assign ideas without leaving your workspace.
• Grid View: Filter, search, and bulk assign with ease.
• Idea Insights: Filter reports to see ideas assigned specifically to you.

Notice something different? We’ve been polishing the Idea Detail page to make your workflow smoother. You’ll see small tweaks to:

• Viewing statuses
• Viewing recommended labels
• Editing or splitting ideas
• Adding feedback
• Adding voters to an idea

Ever wish you could instantly see everything that’s happened since you last logged in? Now you can.

• New “Since Last Login” time range – Instantly filter Idea Insights to show you only what’s new since your last visit.
  
  
• Works everywhere – Use this filter in all Idea grids and saved views to stay laser-focused on what’s changed.
  
  

Perfect for quick catch-ups – Whether you’ve been away for a day or a week, you’ll be up to speed in no time.