Solutions

Enhance your product with feedback insights

Understand the true nature of every customer request

UserVoice takes the legwork out of capturing customer feedback, enabling you to analyze it in a meaningful way to help you make product decisions based on data.

Collect

Capture feedback in the most efficient way possible

Of course as a product manager a core responsibility is to understand your customer and getting the insights in as many ways as you can. But there are certain activities that are worth more time than others. UserVoice can help you manage the spreadsheets of comments and emails from sales and support so you can reallocate your time for customer interviews or strategic planning.

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Analyze

Boost the confidence of your cost/benefit analysis

UserVoice is the only solution that allows you to segment potential product ideas by any evaluation criteria you need giving you the ability to do in-depth analysis when evaluating your roadmap strategy. Plus, with data to backup decisions, you can minimize debates with both internal and external stakeholders.

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Act

Improve visibility between product and engineering during development

Better connect Product and Engineering while maintaining existing systems and workflows. With UserVoice’s Jira and Visual Studio Team Services integrations, your team can have a single source of truth for customer feedback so engineering can see original customer feedback, rationale for building feature they are building and understand the impact.

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Communicate

Increase transparency and customer engagement

It’s been shown that increased communication with customers promotes more engagement and feedback. We enable you to automatically update supporters of an idea as it moves through different product development stages - from discovery to planning to development and launch - so your customers never feel like they’re in the dark.

Solutions for every use case:
How customers are using UserVoice

Product launches

Ensure success for your new feature or release and create a process to capture feedback and data from the start.

Beta testing

Capture feedback to help you quickly iterate before your product goes GA.

Building a customer-centric strategy

Have a process that enables you to use customer information at the core of decision-making.

Collecting internal feedback

A centralized, aggregated system for getting customers’ ideas through your sales or support teams.

Ewald Hoffman

“By actively using UserVoice, we’ve been able to look at trends and gain insights for our roadmaps and show our customers we’re listening.”

– Ewald Hofman, Senior Program Manager

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Customer snapshots

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“We’ll mine UserVoice for the top feedback items that we think are going to help us accomplish our strategic goals. So we use it both to inform planning and to help create the right items to execute a plan.”

Brandon Terry Vice President of Product