How Sharegate aligns Customer teams with Product to drive customer-centric product innovation

Sharegate is a software company that helps thousands of customers move their business to the cloud and keep control of their SharePoint and Office365 environments. With over 10,000 customers from industries like banking, automotive, and aerospace, Sharegate knows first-hand the importance of responding to diverse customer needs with flexible and user-centric products.

UserVoice gives Sharegate an unparalleled way for listening to customers, valuing the impact of their requests, and ensuring buy-in and transparency between both company and customer, and the product team and the Sharegate organization.

In this case study, learn how Sharegate puts UserVoice to work to:

  • Get product teams and customer-facing teams on the same page
  • Collect actionable feedback, wherever users are giving it
  • Put customer needs at the heart of feature prioritization

“UserVoice is a clear voice of customer truth when putting together our roadmap. It helps us stay on the right track.”

Nathalie Jard Customer Success Strategist

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