How Microsoft Intune and System Center Configuration Manager take product feedback from concept to release and beyond

Microsoft’s System Center Configuration Manager is the industry leader in enterprise client management software. It is widely used by enterprise IT departments who are often tasked with managing hundreds to hundreds of thousands of company PCs and servers. Configuration Manager helps these IT departments ensure their company’s PCs get necessary business updates and business apps, while maintaining an up-to-date inventory of company computers.

As mobile devices became more prevalent and companies started thinking about how to enable their workforce to be productive across a diverse set of devices and scenarios, Microsoft introduced Intune, a cloud-based mobile device and application management solution. Today, many companies are running Configuration Manager and Intune simultaneously to support both PC and mobile device management. To ensure that they consistently deliver on the holistic needs of their customers, the Intune and Configuration Manager teams must work closely to ensure both products are delivering the features and experiences that matter most to customers and working well both together and individually.

Download the case study and learn how Microsoft:

  • Collects & aggregates customer feedback data
  • Prioritizes product roadmap initiatives
  • Validates product decisions

“UserVoice gives us the ability to hear more clearly from our customers and prioritize. We have other tooling that helps us capture how many customers want something but this is the best tool for actually prioritizing their needs so far.

Mark Silvey Engineering Manager

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