How Dentrix Makes Customer-Centric Product Decisions at Scale

Dentrix, a Henry Schein company, is the leading practice management solution in the dental space. Today, more than 35 thousand dental practices are using Dentrix to run every aspect of their dental practices from accounting to scheduling, and patient charting to insurance claims.

To better listen to their customers, UserVoice plays a key role helping the product team at Dentrix understand what their customers are asking for, quantify the customer impact of every customer request, and make strategic decisions about what to build.

Download the case study to read about how Dentrix used UserVoice to:

  • Understanding customer requests at scale
  • Identifying and prioritizing innovation opportunities
  • Making strategic product decisions

“We have limited resources so it’s important that we are trying to do the things that will be most impactful within a given timeframe to meet company expectations.”

Brad Royer Senior Product Manager

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