What is customer intelligence?

Ian Jackson

B2B S&T Company

Revenue

Identify opportunities that directly influence growth and expand revenue.

Urgency

Spot the problems that can’t wait. Understand where delays create risk or cost.

Importance

Focus on what will shape your product long-term strategy.

Relevance

Choose opportunities aligned with customer needs and company direction.

and more...

Make confident decisions.
Reduce risk.
Align the business.

Customer intelligence turns customer feedback into a strategic advantage. It connects what customers say with what drives business impact so leaders can invest with clarity, not assumptions.

Uservoice transforms fragmented feedback into a single, trusted source of insight. Instead of relying on anecdotes or the loudest voice in the room, leadership can see verified demand, clear priorities, and the customer impact behind every decision.

How Uservoice turns input into insight

AI Idea Insights

Automatically summarize and surface the most important ideas across all feedback.

Indexing

Uservoice helps rank ideas by real customer impact, revenue, demand, and more.

Theme Detection

Detect emerging patterns and recurring themes across customer submissions.

Segments

Analyze feedback by customer type, plan, or account to understand demand.

Data Enrichment

Attach user, account, and revenue data to every idea automatically.

Data Integration

Pull feedback from all your tools into one centralized system.

There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking.

Uservoice challenges me to look at the overall picture of the struggles that our customers as a whole.