We’re on a mission to change the way the world builds software and digital products for the better.
In 2006, UserVoice CEO Richard White spent his days working on a calendaring product and obsessing about understanding his customers. He wanted to know how to improve the product in a meaningful way for customers, but the countless hours he invested combing through forum threads, blog comments, and emails provided him little actionable insight. He knew he couldn’t possibly be the only product owner struggling to gather meaningful feedback from customers. So he set out to develop a solution to help companies better connect with and understand customers. Two years later, UserVoice was born.
Customers today expect companies to not just listen to their feedback, but to truly value it and use it to drive positive change. Product teams are tasked with the critical job of understanding customer pain and pinpointing its true cause to build the perfect solution. They sit at the center of all stakeholders – translating customer needs to internal teams, guiding engineering, and driving product strategy to achieve company goals.
Product management has always been more art than science, and we’re here to change that by transforming how companies gather and analyze product feedback. We automate the collection and management of product feedback and enrich it with quantitative customer data. By bringing science to the art of listening, we’re helping product managers prioritize feature requests to drive strategic product decisions.
Eat our own dogfood
Data-driven product decisions? We don’t just help customers do it - we do it ourselves everyday. Our customers are product managers, so naturally, we get a lot of feedback on our product and it’s made us better for it. We believe experiencing the same pains and problems customers feel is a prerequisite to building a great product.
Build trust through transparency
Customers won’t buy from a company they don’t trust. Employees won’t work hard for a company that doesn’t communicate with them. We are dedicated to building trust internally and externally. When we make a mistake, we come forward. When we don’t know what to do or how to do it, we ask for help. When we’re excited, we invite everyone to celebrate.
Really solve real problems
We’re not building ways to throw sheep or till virtual farms. We’re focused on solving real problems, and solving them well. This means understanding these issues, making sure our solutions actually help, and not letting our grand visions get in the way of actually launching things.
Help people achieve their goals
We always want to improve and grow. We don’t hire anyone who isn’t going to get something out of the experience. We don’t want to sell clients software unless it benefits them, and we’ll help them find a better tool if that’s what they need. Anyone who comes into contact with us should be better for it, whether they’re an employee, customer, or partner.
Have empathy and give respect
It’s hard to build things that help people unless you understand their pain, and it’s hard to understand their pain unless you respect them. We strive to empathize with our customers, fellow team members, and any others we interact with. We take every opportunity we have to understand our customers. We remember that no idea, client, or viewpoint is idiotic.
Don’t be a yes-man
Great ideas don’t happen in a vacuum. We encourage debate and collaboration. We expect questions and we prepare to back up our decisions. Being a feedback-forward company, we naturally welcome feedback on all parts of UserVoice from all of our employees, customers, and partners. We believe healthy disagreements lead to better products.