What is UserVoice?

UserVoice is a software-as-a-service provider of product management and customer support tools that include:

  • Feedback forums and in-app widgets to capture the ideas users care about most.
  • Reporting and analytics to aggregate and prioritize product ideas for your roadmap.
  • A support ticket system to track and respond to customer support requests.
  • A knowledge base to answer common questions and help users find the information they need when they need it.

UserVoice is a good fit if…

  • You’re a SaaS, software, or enterprise company and want a more data-driven approach to prioritizing your roadmap.
  • You want a platform you can easily embed in your web and mobile apps to create a user feedback experience that seamlessly blends with your brand.
  • You need to collect, manage, and prioritize user feedback when building new products or improving existing products with a system that can scale as you grow.
  • You need a helpdesk and knowledge base that reduces your support load and enables your team to answer more tickets with less effort.