What is UserVoice?

UserVoice is a software-as-a-service provider of customer support tools that include:

  • Feedback forums to understand the ideas users care about most.
  • A support ticket system to track and respond to customer support requests.
  • A knowledge base to answer common questions and help users find the information they need when they need it.

UserVoice is a good fit if…

  • You’re a SaaS, software, or gaming company and want to provide support to your customers and users via the web
  • You want a platform you can easily embed in your web and mobile apps to create a customer support experience that seamlessly blends with your brand
  • You need to collect, manage, and prioritize user feedback when building new products or improving existing products with a system that can scale as you grow
  • You need a helpdesk and knowledge base that reduces your support load and enables your team to answer more tickets with less effort