UserVoice Updates

3 min read

Introducing UserVoice’s Gainsight Integration

We strongly believe Product and Customer Success teams are key partners in customer-centricity. And as the importance of strong relationships between Product Management and Customer Success teams has grown over the years, so has our commitment to bridging the gap that often exists between these two key groups.You may have noticed recently some of the ways we’ve been bringing improvements to the UserVoice experience for customer-facing teams such as our recently-launched Slack integration and our all new Contributor Console. Today, we’re thrilled to unveil the latest piece of functionality enabling close, continuous collaboration between Product and CS: an integration with Gainsight.We’ve brought the power of UserVoice to Gainsight’s C360 view, and we’ve brought Gainsight data to UserVoice’s Contributor Console to help customer-centric organizations smooth out the rough edges of their product feedback processes. With it, CSMs have a better way to:

  • Drive customer-centric outcomes. Be an internal champion for customers. Empower the product team to make customer-informed decisions by conveying the underlying value of every customer request.
  • Eliminate the feedback black hole. Ditch the clunky feedback spreadsheets and scribbled on Post-It notes. Ensure customers’ valued feedback is heard by capturing and aggregating it in a single centralized repository.
  • Deepen customer relationships. Be a product expert. Exude confidence and earn trust in customer calls by sharing timely updates on upcoming releases and the status of customers’ requests.

How it works

UserVoice’s Gainsight integration brings UserVoice to your Gainsight C360 view, enabling you to advocate for customer needs and close the feedback loop without ever leaving Gainsight.

Capture FeedbackEffortlessly capture feedback on behalf of your customers and pass it along to the product team for consideration. Every request is enriched with contextual data, such as account type, churn risk, and revenue, enabling the product team to see its underlying value.Delight CustomersStay informed. Our Gainsight integration gives you an always-up-to-date view of an account’s requests and their current status, making it an indispensable tool for driving proactive product update discussions during QBRs and renewal calls.

Mitigate Risk, Capitalize on Opportunities.Quickly see the functionality your upcoming at-risk renewals have asked for. Conversely, unlock revenue and advocacy potential by seeing what your best customers are asking for.

Ready to get started? Install in minutes!Integrate your UserVoice account with Gainsight in 5 minutes or less. Simply add an Embed Page Section to your C360 layout in Gainsight and set the URL to your UserVoice domain. Read the full instructions.

We’re looking forward to your feedback

As always, we’re excited to hear what our customers think about our product. Don’t hesitate to let us know what you think here.

Matt Young