"How to get kudos from your customers"
Product Marketing Manager
"Got feedback? Now what?? Lessons from our feedback review process"
"Humanizing the Web"
Experience Program Manager
"Creating a Remarkable Customer Experience at Scale"
Director of Customer Satisfaction
"The Keys To Outstanding Yet Lean Customer Support"
Head of Product / Co-founder
"User Engagement Pocket-Sized Edition"
"Removing Bottlenecks to Providing Great Support"
Head of Customer Support
"Actionable Data to Manage Your Support Team"
Intellectual Ventures, Sr. Director of Portfolio Strategy & UCSD, Visiting Professor
"State of the Ecosystem"
Head of Community
Associate Community Manager
San Francisco, CA
511 Harrison Street, San Francisco, CA
1:00pm - 5:00pm & after party
This is a working schedule—we are still adding content!
Can't give up your entire afternoon? No worries. Attend the keynote speech for free.
And because we're also celebrating our 5th birthday, we're donating $5 from every ticket to charity: water to bring clean water to people in need in honor of World Water Day.