Take the trail less traveled & be the first to discover the next generation of customer engagement.

March 21, 2013

1:00pm - 5:00pm & after party

Save the date & join us for UserVoice Summit, the event for you, hosted at Terra Gallery in San Francisco.

Top 3 Reasons to Summit:

  • Be in the know. We are launching the next generation of customer engagement, and we’d like for you to have first access.
  • Meet the team and pick their brains. They’ll help you realize even more cool benefits than you knew you had.
  • Raise an eyebrow or two at the office - in a good way. We’ll show you how to demonstrate just how valuable your work with customers is.

Hey, we have some awesome speakers lined up, too!

Claire Talbott

Customer Support

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"How to get kudos from your customers"

Riccardo Fabi

Product Marketing Manager

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"Got feedback? Now what?? Lessons from our feedback review process"

Sarah Hatter


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"Humanizing the Web"

Susan Palmer

Experience Program Manager

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"Creating a Remarkable Customer Experience at Scale"

Nate Munger

Director of Customer Satisfaction

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"The Keys To Outstanding Yet Lean Customer Support"

Ching-Mei Chen

Head of Product / Co-founder

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"User Engagement Pocket-Sized Edition"

Michael Schade

Support Hacker

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"Removing Bottlenecks to Providing Great Support"

Ted Choper

Head of Customer Support


"Actionable Data to Manage Your Support Team"

Darius Sankey

Intellectual Ventures, Sr. Director of Portfolio Strategy & UCSD, Visiting Professor

"State of the Ecosystem"

Andrew Moyer

Customer Support

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Evan Hamilton

Head of Community

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Carter Gibson

Associate Community Manager

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March 21, 2013

San Francisco, CA




Terra Gallery

511 Harrison Street, San Francisco, CA

1:00pm - 5:00pm & after party

Event Sponsors

UserVoice Summit Agenda

This is a working schedule—we are still adding content!




  • The Future of Customer Care & UserVoice 2.0 CEO & Founder, Richard White

Customer Spotlights

  • Got Feedback? Now What?? Kabam, Riccardo Fabi
  • Creating a Remarkable Customer Experience at Scale Bing Ads, Susan Palmer
  • The Keys To Outstanding Yet Lean Customer Support LaunchRock, Nate Munger


Insider Tips

  • How to Get Kudos from Customers UserVoice, Claire Talbott
  • Actionable Data to Manage Your Support Team UserVoice, Ted Choper


Industry Perspective

  • State of the Ecosystem Intellectual Ventures, Sr. Director of Portfolio Strategy & UCSD, Visiting Professor, Darius Sankey

Customer Spotlights

  • Customer Engagement Pocket-Sized Edition PicCollage, Ching-Mei Chen
  • Removing Bottlenecks to Providing Great Support Fireside Chat: Stripe, Michael Schade & UserVoice, Andrew Moyer

Industry Perspective

  • Humanizing the Web CoSupport, Sarah Hatter

Awards & Closing Remarks



511 Harrison Street (at First Street), San Francisco, CA 94105

View Larger Map

Need transportation to or from Terra Gallery?

  • Bart Station: Montgomery Street
  • SF’s 12 bus and 10 bus go to Terra from BART.
  • It’s a 7-minute walk from MUNI.
  • Driving
  • Parking

Tickets are just $25

So buy yours today while they last.

Can't give up your entire afternoon? No worries. Attend the keynote speech for free.

And because we're also celebrating our 5th birthday, we're donating $5 from every ticket to charity: water to bring clean water to people in need in honor of World Water Day.

$5 from every purchase goes to