Try any plan
free for 30 days

No credit card required. Cancel anytime.

All plans include our 3 core product components: feedback forums, support tickets, and knowledge base—everything you need to keep customers happy.

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Essential tools
to get started


Forever and ever
for one agent


Fundamental tools
for small teams


for each agent
($15 when paid annually)

  • +
  • Domain Aliasing
  • Enhanced Forums
  • Export to Excel
  • Saved Searches
  • Image Uploads


Advanced tools for managing multiple teams and scaling


for each agent
($45 when paid annually)

  • +
  • Single Sign-On (SSO) support
  • Support Queues
  • Unlimited Custom Fields
  • Unlimited Feedback Forums
  • Admin Permissions
  • Locale-Specific Forums


Complete communication, content, and design control


for each agent
($85 when paid annually)

  • +
  • Complete Design Control and White Labeling
  • SSL-Encrypted Forum Communication
  • Access Controls
  • Custom Terms of Service

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A la carte Professional Services

From onboarding & training to custom development & design implementation we're putting extra service in software-as-a-service.

Learn more

Have a question?

Our customer success team is here to help!

Hey, what the heck is an agent?

An agent is any individual who is licensed to moderate feedback forums, respond to support tickets, manage your knowledge base, and change site settings.

Do I need a credit card to sign up?

Nope. We just ask for some basic info, like your name, email address, and the url with which your account will be associated. Signing up takes about two minutes!

How does the trial work? What happens When it ends?

You can try any plan free for 30 days! Once your trial ends, we’ll ask for your credit card information to continue your paid plan.

How long can I use the free account before I have to upgrade?

You can use the free account as long as you like! We want you to use the account that best suits your needs.

A one-day conference about keeping your customers (happy)!

For customer-focused people who are:

  • Support managers
  • Support agents
  • Product managers
  • Community managers
  • Founders
Learn more

San Francisco • Nov 7, 2014

Talks from past UserConfs

More videos →