Third Party Infrastructure

3rd Party Infrastructure Service Providers that the UserVoice platform relies on and the data shared with each:

Provider Name Description Handles PII data
SoftLayer Hosts our production servers. Yes
CloudFlare CloudFlare acts as our CDN and as DDOS protection. All HTTP requests pass through CloudFlare. Yes
Amazon We store assets and database backups in Amazon S3 and use EC2 to perform database backups. Yes
Mailgun Incoming emails and outgoing emails pass through Mailgun’s servers. Yes
embed.ly Emed.ly is used in our Knowledge Base product to embed rich media snippets. Embed.ly primarily has access to the embedded snippet URL, which are typically public. No
Pusher We use Pusher to do live updates in admin console for things like ticket counts and the leaderboard. No
Bugsnag Exceptions and errors in our application are sent to Bugsnag. Yes
Akismet We use Akismet to check comments for spam. Yes
Google Analytics Provides anonymous usage tracking. No
Full Story Our UX team uses this to analyze admin sessions in order to improve our product. Yes