Easy as email
When you’re selecting your first customer support tool you want something familiar and simple - UserVoice’s look and feel is intuitive from the first login.
Personal relationships, not ID numbers
Identify users by email addresses rather than long ID numbers and avoid a complex, impersonal ticketing system.
Humane canned responses
Don’t sweat the small stuff - tackle common issues quickly and efficiently with easy-to-execute email templates
One stop for all your support content
Feature content from your support team, whether it’s an FAQ or a “Getting Started” section for onboarding.
Reduce support ticket volume
Our Knowledge Base actively helps you reduce tickets by serving up relevant content. Instant Answers™ helps customers find exactly what they are looking for and is proven to reduce ticket volume.