Identify the promoters and detractors of your product Net promoter scores provide another layer of customer data, giving you more ways to analyze feedback. Measure product impact on customer retention Based on your business objectives, target features that can help you reduce churn. Have more context around each product idea to see how many supporters are currently promoters or detractors. Segment NPS data by customer traits Get a comprehensive understanding of customer satisfaction with NPS reporting that can be segmented by plan type, current activity, new vs. existing customers, and role type. Beat survey response rates with NPS in-app Get higher response rates when you deploy an NPS survey through the UserVoice in-app widget.