What you just saw was our Classic Contact Widget with Instant Answers.
Did you know that 72% of people prefer to answer their own questions? This widget helps them do just that (up to 50% of the time) by auto-suggesting solutions from other users or the company knowledgebase as they type their message. Learn more
“The main reason we’re so loyal to UserVoice is support—both from a product and a customer perspective. The Knowledge Base allows for our users to self-service and for us to streamline responses to tickets. And if ever we have a question, their lightening fast support team is there to help either with their own knowledge base article or with a friendly, personalized response.”
- Julia Wilson, Head of Community, Bitly
“What’s really awesome about UserVoice, is that it allows real customers to actively participate in making our product better. Instead of spending time managing a tool or analyzing feedback, I can do what I love to do and that’s listen directly to what customers have to say.”
- Susan Palmer, Bing Ads
User Love: How a Top 10 iOS and Android App Gets Great Reviews while Cutting Support Requests by 49% with In-App Support
Getting Up Close and Personal: How FullContact Increased Customer Interaction by 710%
Creating a Remarkable Customer Experience at Scale? Bing it on
How a Top Salesforce.com AppExchange Company Implements Over 40% of User Forum Requests
A one-day conference about keeping your customers (happy)!
Chicago • May 2, 2014