What you just saw was our Classic Contact Widget with Instant Answers being used by [COMPANY_NAME].

Did you know that 72% of people prefer to answer their own questions? This widget helps them do just that (up to 50% of the time) by auto-suggesting solutions from other users or the company knowledgebase as they type their message. Learn more

Powered by UserVoice

Thousands of web & mobile apps, including the one you were just using, utilize UserVoice to communicate with and understand their users.

With the UserVoice widget, you can:

  • Let users submit feedback and support requests without ever leaving your site or signing into another system
  • Help users instantly and reduce requests up to 40% with Instant Answers
  • Pass user data to tickets so you can route them to the right people, respond faster, and reduce the back and forth between agents and users
  • Increase user engagement by allowing users to see, comment, and vote for the ideas they care about right from the widget
  • Customize the content to make sure users see your brand, not ours
  • Capture email addresses, follow up on feedback, and double your clickthrough and open rates. Users open status updates 2x more than newsletters.

Take a quick product tour

Embed in your site, or mobile app (iPhone, iPad or Android), with just a few lines of code:


var uvOptions = {};
(function() {
  var uv = document.createElement('script'); uv.type = 'text/javascript'; uv.async = true;
  uv.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'widget.uservoice.com/YOURSPECIALKEY.js';
  var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(uv, s);
})();
      

Learn more about embedding

Ready for more than a helpdesk?

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But don't take our word for it…

“The main reason we’re so loyal to UserVoice is support—both from a product and a customer perspective. The Knowledge Base allows for our users to self-service and for us to streamline responses to tickets. And if ever we have a question, their lightening fast support team is there to help either with their own knowledge base article or with a friendly, personalized response.”

- Julia Wilson, Head of Community, Bitly

“What’s really awesome about UserVoice, is that it allows real customers to actively participate in making our product better. Instead of spending time managing a tool or analyzing feedback, I can do what I love to do and that’s listen directly to what customers have to say.”

- Susan Palmer, Bing Ads

PicCollage

User Love: How a Top 10 iOS and Android App Gets Great Reviews while Cutting Support Requests by 49% with In-App Support

More about PicCollage

FullContact

Getting Up Close and Personal: How FullContact Increased Customer Interaction by 710%

More about FullContact

Check out all our success stores →

A one-day conference about keeping your customers (happy)!

For customer-focused people who are:

  • Support managers
  • Support agents
  • Product managers
  • Community managers
  • Founders
  • Operators
Learn more

Chicago • May 2, 2014

Talks from past UserConfs

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