What you just saw was our [WIDGET_EXPERIENCE] widget with Instant Answers being used by [COMPANY_NAME].
Did you know that 72% of people prefer to answer their own questions? This widget helps them do just that (up to 50% of the time) by auto-suggesting solutions from other users or the company knowledgebase as they type their message. Learn more
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“The main reason we’re so loyal to UserVoice is support—both from a product and a customer perspective. The Knowledge Base allows for our users to self-service and for us to streamline responses to tickets. And if ever we have a question, their lightening fast support team is there to help either with their own knowledge base article or with a friendly, personalized response.”
- Julia Wilson, Head of Community, Bitly
“What’s really awesome about UserVoice, is that it allows real customers to actively participate in making our product better. Instead of spending time managing a tool or analyzing feedback, I can do what I love to do and that’s listen directly to what customers have to say.”
- Susan Palmer, Bing Ads
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Director of Product Management
Customer Service Operations Manager
Co-founder & VP Customer Success