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All plans include our 3 core product components: feedback forums, support tickets, and knowledge base—everything you need to keep customers happy.

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Standard

$15

per agent /mo

$20 month-to-month


Core tools for small
but growing teams

+

  • Domain Aliasing Host your feedback forum on your own domain (x.yourdomain.com). Increases engagement and SEO discoverability of your content.
  • Enhanced Forums Tools to help you make the most of feedback: categories, directing email supporters without posting a status (great for beta invites), merging ideas, custom vote limits, idea attachments and custom statuses.
  • Export to Excel Take any view of your UserVoice data and put it directly into Excel.
  • Saved Searches Save your custom ticket searches for easy access.
  • Image Uploads Images for your knowledge base articles are hosted directly within UserVoice. No 3rd party image hosting service required.

Most popular

Enhanced

$45

per agent /mo

$55 month-to-month

Advanced tools for larger teams or multiple products

+

  • Single sign-on (SSO) Single Sign-On integration using your existing identity management system via encrypted token, SAML or Active Directory.
  • Unlimited forums Have multiple products or want to have multiple forums (if you want to run different topics beyond the basic “How can we improve ______“).
  • Unlimited custom fields Define additional support ticket metadata that can be filled in by customers (ex: Asking for what product they’re wanting support for) or passed from your system to our (ex: account information). Save time and route high value requests correctly by attaching important account info to every ticket.
  • Ticket queues The ability to assign tickets to groups instead of individuals (ex: Tier II support; Sales team).
  • Access controls Control which of your admins has access to respond to feedback, answer tickets or update your knowledge base.

Professional

$85

per agent /mo

$95 month to month


Complete communication, content, and design control

+

  • Custom design (HTML & CSS) Customize CSS and HTML to skin your UserVoice site how you see fit and even white label the UserVoice experience.
  • Private forums Keep content top secret and grant access only to individual email addresses.
  • Custom TOS Have specific legal requirements? We’ve worked hard to make our default Terms of Service very company friendly but we’re happy to work with you on custom terms to meet the needs of your friends in legal & compliance.
  • Onboarding support UserVoice accounts with three or more Professional agents receive one to one onboarding support from our incredibly knowledgable customer success team. We'll work with you to help determine how best to get your account up and running smoothly.

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