Ditch the mail composer
There’s an easier way to provide great in-app support that prevents churn & bad ratings.
Cut out all the junk (emails)
An email composer, prefilled with debug information, results in lots of blank emails from confused users hitting send when they meant to go back. Our contact form is friendlier experience that eliminates those blank requests clogging up your inbox.
Cut your support load in half
With an in-app knowledgebase and our Instant Answers technology, which intelligently suggests solutions to issues as users type out their message.
Get the information to route requests intelligently
Customize your contact form with custom questions and metadata to prioritize and route requests to the right folks on your team.
“Previously we tried using an email support link in our app, but it resulted in a large number of blank emails since users would hit ‘send’ to leave the email interface. After we started using UserVoice for iOS, it really reduced the load on our support team! Junk tickets dropped by 75%, and UserVoice’s Instant Answers resolves 49% of our user requests by pulling relevant articles from our forums and knowledge base.”
Want to see it in action?
We’ve created a couple demo apps using our Mobile SDK. Install one and kick the tires:
Get the data to pinpoint issues quickly
…and solve more issues on the first reply without all the back and forth
Get user data directly from your app or backend
Pass in all the custom user metadata your heart, and support team, desires. Have a custom backend or CRM system? Custom gadgets give you a window into those systems directly alongside the issue at hand.
Crash and device data from Crittercism
Simply install both UserVoice and Crittercism SDKs into your app and you’ll immediately know device info, any recent crashes, os version, app version, and more for every support request.
Get the feedback you need
Go beyond support. Get the feedback you need to get 5 stars and keep users coming back.
Know what’s important without all the leg work
Don’t respond to the same feedback over and over. Our unique way of collecting feedback means your users will do the hard work of identifying and voting up the feedback you should be paying attention to.
Talk to thousands a single click
Responding to feedback is an easy as getting it. With a single click you can publicly (or privately) message every user that wanted that great new feature you just added.
“UserVoice is a great way for us not only to gather feedback but do it in a way that makes it actionable and easy to follow up with. We continue to put it in our games. It’s an effective way to connect with our users!”
Spend time building your app not your support tools
UserVoice SDKs can be installed in minutes giving your developers time to focus on what really matters.
User identity integration couldn’t be easier
Grease the wheels by passing in the current user name and email. Don’t have that data? No worries, we’ll be sure to ask.
Don’t want feedback forums? No problem. Want to skip the portal page and link directly to the contact form? Can do. Design controls and multi-language support? Check. Want to go further? Fork our GitHub repo and customize to your heart’s content.
UserVoice for iOS with just a couple lines of code:
UVConfig *config = [UVConfig configWithSite:@"mysite.uservoice.com"]; [UserVoice initialize:config]; [UserVoice presentUserVoiceInterfaceForParentViewController:self];
UserVoice for Android with just a couple lines of code:
Config config = new Config("mysite.uservoice.com"); UserVoice.init(config, this); UserVoice.launchUserVoice(this);
“We used UserVoice on a previous web app and were pleased to find that it was as easy to install UserVoice for iOS as it was on the web.”
Not ready to go native?
Don’t fret. Your UserVoice web portal and any widgets embedded on your site are already designed to work flawlessly on mobile browsers. No assembly required.
A one-day conference about keeping your customers (happy)!
For customer-focused people interested in:
- Customer Support agents & managers
- Customer Success managers
- Product Management
Portland • June 26, 2015