Chats on SnapEngage show up in the UserVoice Helpdesk ticket queue as soon as the chat ends (or, if you prefer more control, only if you type /record during a chat). They include the customer email (if gathered) so you can respond just like a normal ticket. Additionally, while chatting you’ll find a handy link to the customer’s UserVoice profile, so you can get more context about them. Quick, simple, effective.
Available on all UserVoice plans.