Sent.ly lets your customers initiate customer support tickets over SMS. Just advertise a number that they can converse with, and all incoming messages are sent to your UserVoice help desk as tickets. All replies made by your customer support staff within UserVoice are sent out as SMS too. This makes for a completely seamless conversation workflow for your customers over SMS, while your agents can interact with their familiar and user-friendly UserVoice help desk.
Available on all UserVoice plans.