Swiftkey creates an open, collaborative environment to get feedback from customers and build better products

Since 2008, London-based Swiftkey has developed an award-winning keyboard app for Android smartphones and tablets that provides accurate predictions as users type, making typing quick and easy. By reading users’ Twitter, Facebook, Gmail, RSS feeds, as well as the text they type on their Android devices, Swiftkey learns how users “talk” and then offers more accurate auto-corrections and next-word predictions.

Download the case study to read about how SwiftKey:

  • Targeted issues that mattered most to the majority of their users
  • Incorporated feedback into their product roadmap
  • Reduced support requests by using UserVoice for both feedback and ticketing

"We needed an open, collaborative environment to gather insights from our customers...UserVoice’s feedback and support tools looked exactly like what we needed."

Joe Braidwood CMO

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