Press Coverage
Turning Customer Feedback Into Actionable Data, UserVoice Removes the Guesswork for Product Management Teams
UserVoice simplifies product management by automating the collection of customer feedback and turning it into actionable data that can be used to drive strategic product decisions. The software platform gathers meaningful customer input through multiple channels, such as widgets, customer portals, and mobile applications, and routes that information into a single location, where it can be easily managed, analyzed, and acted upon. By enriching feedback with quantitative data, product teams can prioritize feature development based on statistical analysis of customer traits and preferences, rather than solely relying on intuition and guesswork. With this information, product teams can feel confident that every new feature developers are working on will be a hit with customers.
Read ArticleHow we use User Voice to make a better product
To increase our engagement with our customers, we created the Visual Studio User Voice site to capture your feedback for Team Foundation Server (TFS) and Visual Studio Online (VSO). Since then more than 20,000 people have been participating and we have received over 2,300 suggestions. In the last year we have completed 150 suggestions. We are excited to have so many people who have taken the time to give us feedback. The goal of this post is to describe how we use the User Voice data, and what we have changed to improve our response to the User Voice feedback
Read ArticleUserVoice 3.0: Product Manager Tools for Data-Driven Decisions & An Exclusive Tour of the Tech Stack
With a well-established legacy of enhancing product planning with data science, UserVoice has recently expanded their “Product Management Platform” to streamline and improve decision-making for Product Managers. They’ve engineered a hardware and software stack that’s on the cutting-edge of automation and efficiency, so mid- to enterprise-level users can understand data at scale. With 35 team members total, UserVoice epitomizes the potential of a small tech team with in-house innovations and top-shelf tools.
Read ArticleXbox originally thought backwards compatibility was impossible
Microsoft’s E3 announcement that the Xbox One would be backwards compatible was a big one for fans who have thousands of dollars invested in the last generation of gaming. Two years ago, many struggled with the idea that their library would languish in a bygone era, never to be played again. At the time, Microsoft insisted that the architecture of the Xbox One made backwards compatibility an impossibility.
Read ArticleDon’t Forget to Vote for the Xbox 360 Games You Want to Play on Xbox One
Microsoft’s Uservoice platform has proven quite handy in the past, with the company seeming to actually listen to ideas that get enough traction.
Read ArticleUserVoice Launches UserVoice 3.0
UserVoice has launched UserVoice 3.0, a major expansion of its product management platform that enables product teams to collect, analyze, manage, and act on customer feedback across a variety of channels and build roadmaps. Specifically, UserVoice 3.0 brings a whole new suite of tools to help product managers prioritize roadmap decisions using data about customer preferences and individual traits.
Read ArticleBuild Better Products with Data-Driven Decisions
UserVoice 3.0’s core functionality, dubbed SmartVote, eliminates uncertainty surrounding the direction of the product roadmap by allowing teams to prioritize features and make decisions using data related to customer demand, revenue and return on investment. Moreover, product teams can test internally-generated ideas against user-submitted ones via a single question survey. The end result is a list of ideas and features prioritized by their impact to the business.
Read ArticleHow to prioritize feature building on your startup
The scenario is all too familiar for product managers: there’s a million feature requests and ideas for development and just as many stakeholders with conflicting agendas about which should be prioritized. The solution – objectively determining what’s most important – isn’t always so easy to achieve.
Read ArticleBing joins other Microsoft products with their very own UserVoice site
Fielding user feedback seems to be one of Microsoft biggest strengths lately and the list of products receiving user feedback using 3rd party solutions like UserVoice has grown to include Bing. To make Bing better and more effective Microsoft has turned to their users to submit ideas using the popular feedback solution. Users can submit improvement ideas and vote on their favorites as well as share master searching tips.
Read ArticleEnterprise Demand Supercharges UserVoice Growth
UserVoice, the complete platform for managing in-app user engagement, feedback, and support, today announced explosive growth led by enterprise demand from companies such as Intuit, Microsoft, AVAYA, Rackspace, and Nokia. In an increasingly connected world an era of entitled customers has emerged; collecting customer feedback can no longer be an afterthought and companies big and small are beginning to embrace feedback as an irreplaceable tool. UserVoice will continue to build on its growth and expand its features and functionalities to better serve enterprise companies looking for a viable source of customer feedback to fuel informed, customer-centric product decisions in 2015.
Read ArticleMicrosoft’s Xbox and Windows 10 integration was what the public wanted, apparently
Microsoft’s UserVoice site is a place where you can post ideas for any Microsoft product. One poster, Javier Gimenez, suggested all the major updates that were announced last night and he did it months ago.
Read ArticleMake Data-Driven Product Decisions Like Never Before With UserVoice 3.0
UserVoice, the leading platform for data-driven product managers, today announced the launch of UserVoice 3.0. UserVoice 3.0 is a major expansion of the UserVoice Product Management Platform that enables product teams to collect, analyze, manage, and act on customer feedback across a wide variety of channels and build roadmaps that lead to better products, happier customers and more revenue. Specifically, UserVoice 3.0 brings a whole new suite of tools to help product managers prioritize roadmap decisions using data about customer preferences and individual traits.
Read ArticleTop 30 Startups to Watch for
In theory, entrepreneurship sounds awesome. You’re your own boss so you can set your own hours, work from home in your PJs and do work that really matters to you.
Read ArticleThe era of the entitled customer and future of customer engagment
For many years a single bad customer experience didn’t really matter all that much. It might lose you a customer, or a handful of customers through word of mouth, but companies didn’t worry because they could drown out negative experiences with clever marketing spend.
Read ArticleGet Feedback vs UserVoice - How do they compare?
The customer is always right is a great business philosophy for most business models out there. But how do you know what your customers want? By all means ask your questions and receive feedback on your social media accounts, but how many people will actually see them? It could be time to up your game and take advantage of the great online tools and apps that are available. Creating branded customer service and real-time customer support is the way to go. Collating customer feedback, offering immediate, online support services and continuously measuring the results is the new, cool kid on the block!
Read ArticleThe 2014 Inc. Award Winners (UserVoice)
Meet the fastest-growing private companies in America.
Read ArticleMicrosoft Creates Feedback Site for API Requests
Many .NET developers are familiar with Microsoft’s Visual Studio UserVoice Web site, a forum in which ideas are suggested, then voted on, by the community. But UserVoice is much broader than just the Visual Studio audience. There’s also an ASP.NET forum, and a Windows Platform Developer (WPDev) forum. And now, there’s one specifically for wanted or needed APIs.
Read ArticleThe era of the entitled customer: A recipe for creating amazing customer experiences.
For many years, a customer’s experience didn’t really matter all that much. A single bad experience might lose you a customer—or a handful of customers—through word of mouth, but companies didn’t really care because they could drown out negative experiences with marketing spend. Clever marketing trumped user experience.
Read ArticleCheck out Xbox Feedback on UserVoice, a place for your ideas and feedback
Microsoft is actively listening to consumer feedback and that is why the devices and services giant has a UserVoice page for the Xbox One console. You can submit your feedback, suggestions, and ideas to the company and it just might make it to the console!
Read ArticleMicrosoft Launches Xbox Feedback (UserVoice mention)
In the flood of Microsoft’s E3 2014 announcements, the company has also quietly launched a new way for players to provide feedback on their Xbox One consoles through a new UserVoice page.
Read ArticleVisual Studio Goes Cross Platform
At its TechEd conference today, Microsoft announced the next step in its “mobile first, cloud first” strategy with a preview of Apache Cordova support in Visual Studio. Cordova is a toolkit for building apps for iOS, Android, and Windows using HTML, CSS, and JavaScript. With the Cordova integration, Visual Studio will directly support building apps for all of these platforms.
Read ArticleMicrosoft’s Visual Studio Adds Support for Building Cross Platform
At its TechEd event in Houston today, Microsoft is launching the latest update to Visual Studio. There are no massive changes here compared to the release candidate the company announced at its Build developer conference last month, but the company did make one announcement that will surely take some by surprise: as part of its recent push to making cross-platform development with Visual Studio easier, Microsoft today launched a preview of its Visual Studio tooling for the open source Apache Cordova project.
Read ArticleMicrosoft’s Tech Ed North
At its TechEd North America 2014 conference today, Microsoft made a long list of announcements for developers regarding its various tools and technologies. Among the highlights are the release of Visual Studio 2013 Update 2 with improved tools for Windows Phone 8.1 and Microsoft Azure, tooling support for Apache Cordova, and ASP.NET vNext preview, but the company also launched a multitude of smaller additions that play into its vision for cross-platform mobile development and cloud-optimized Web development.
Read ArticleMicrosoft Updates Net Visual Studo Online Adds Cordova Support
Richard White, co-founder and CEO of UserVoice, a company that helps businesses better understand their users and which is announcing a new API for Visual Studio Online, said working with Microsoft on the project was a cinch because “we’re a SaaS solution and they’re a SaaS solution, and you can get up the integration in less than a minute. We use Web hooks on both sides.”
Read ArticleCRM Watchlist 2014 Winners
The final CRM Watchlist 2014 vendors, though we still have the consulting/SIs—three of them—to go. NexJ, PROS and UserVoice: Three companies not alike at all, but three companies having a major impact on the market. All winners. All even bigger potential.
Read ArticleIntroducing the UserVoice WP8 library for user features
We indie developers have a big problem: We do not have a support team to explain our users how to use our apps or how to solve certain problems/issues. Which leads to our next problem: users are customers. Customers want to be satisfied. It is our job to do this with our apps by providing them a high level user experience and feature rich apps.
Read Article2014 Rising Stars: UserVoice
Calling feedback ‘a gift,’ a company gives clients the tools to make better products and satisfy customers. There’s a lot of insight that can be gleaned from customer feedback; however, conventional methods for collecting this information are often cumbersome and ineffective.
Read ArticleTop 52 Customer Service Mobile Apps
UserVoice provides end-to-end customer engagement opportunities to foster customer satisfaction and encourage positive feedback. With self-service opportunities, in-app capabilities for mobile apps and integrated support systems for web apps, UserVoice enables brands to provide consistent customer support with every interaction.
Read ArticleUserVoice: Six steps to success from Idol SuperStar
We’re all aware of the gruelling process every Idol champion has to endure, and the most recent competition–which was of the highest standards yet–allowed for no exceptions. Entrants’ style, capabilities, potential and, obviously, performances were assessed in various rounds by the judging panel of industry royalty.
Read Article5 Ways to Get App Customers Coming Back
With the rise of the app economy and the shift to subscription-based (often freemium) models that come with it, there’s been an increasing focus on retaining customers. In this new world, customer retention is the new customer acquisition. Unfortunately, improving retention is especially challenging because it often involves making changes to your product that you cannot track instantly.
Read ArticleCustomer Retention is EVERYTHING
UserVoice, creators of a platform that makes it easier for 150,000 companies of all sizes to respond quicker to customer needs and gather more feedback from them, was recently named winner of the 2013 CRM Idol contest.
Read ArticleBest of CRM: December 23rd
The third yearly CRM idol competition drew to a close last Friday, and customer engagement solution provider UserVoice was selected as the winner. UserVoice’s solution provides clients with customer feedback, knowledge management and satisfaction ratings through embeddable apps.
Read ArticleHow UserVoice Won CRM Idol
The final vote tallies came in this Wednesday and UserVoice has come out on top in CRM Idol 2013. UserVoice won out over a total pool of 44 companies, and a shortlist of finalists that included some truly great competitors like BlueCamroo and Cirrus Insight.
Read ArticleUserVoice is 2013 CRM Idol Winner
UserVoice, a provider of customer engagement tools for web and mobile applications, was announced today as the winner of the CRM Idol competition, an annual runoff of promising marketing tech start-ups awarded by leading companies and luminaries of the CRM world.
Read ArticleThe Future Of Customer Service: Lessons From Your Barber
Sixty years ago, consumers could find great customer service at the corner barber shop, the mom-and-pop grocery stores—places where business owners valued keeping the customers they had over acquiring ones they didn’t. Places where human connection and conversation, even if they didn’t lead to sales, were encouraged.
Read ArticleWhy games-as-a-service requires more than a MAILTO support link
Anyone in gaming knows that the biggest shift over the past couple years has been the shift from paid to free-to play-games - accounting for 79 percent (in the EU) and 90 percent (in the US) of mobile game spending.
Read ArticleUserVoice Releases Android SDK for Its In-App Customer Service
Customer service provider UserVoice is out with an Android-targeted Software Development Kit for its in-app software.
Read ArticleUserVoice announces Android SDK for in-app customer support, increased user engagement
UserVoice has today announced the UserVoice SDK for Android, bringing an all-in-one solution for managing in-app user engagement, feedback, customer support and more to developers. The SDK will allow developers to keep their users more engaged in their apps, even when they have problems, rather than leaving those users to search for support in other ways.
Read ArticleUserVoice Launches Customer Service SDK on the Android Platform
UserVoice, a provider of solutions for managing in-app user engagement, feedback, and support, today launched the UserVoice SDK for the Android operating system.
Read ArticleUserVoice customer support SDK comes to Android
Chances are that if you’ve ever used a website to vote on feature requests for a game or app, the voting system was driven by UserVoice. Founded in 2008, UserVoice has long focused on helping businesses retain customers by understanding their wants and needs and dealing with support issues.
Read Article3 Under-The-Radar CRM Tools You Should Know About
When people think of customer relationship management, they often think of vendors like Microsoft, Salesforce.com, SugarCRM, Zoho and a host of others that provide CRM services. Each of these companies has been around for years providing businesses with the tools and services they need to manage their customer base.
Read ArticleCRM Idol 2013 Review: UserVoice
With consumers wanting vendors to pay attention to more than just their wallets, it’s more important than ever to provide great customer support, and more opportunities for them to contribute their feedback on how you can better service them. UserVoice looks to enable companies to provide better service and feedback capabilities at scale in order to improve customer retention efforts.
Read ArticleCRM Idol 2013 Semi-Finalists At Last!
Well, everyone, here we are. After weeks of reference checks, mentoring, and demos - a rigorous process for all concerned, we have the names of the 12 semi-finalists. Yes, we do. These are the ones that are going to the next round.
Read ArticleFive Tips For Retaining Customers
With the rise of the app economy and the shift to subscription-based (often freemium) models that come with it, there’s been an increasing focus on retaining customers. In this new world, customer retention is the new customer acquisition. Unfortunately, improving retention is especially challenging because it often involves making changes to your product that you cannot track instantly. With this in mind, here are five proven techniques for improving customer retention without changing your product drastically.
Read ArticleUserVoice Rolls Out Features to Harness the Power of Customer Support Data
For many companies, customers are the lynchpin of success. But are you really making the most of these critical relationships? UserVoice wants to get you out from behind the help desk and in front of customers with a suite of tools designed to encourage engagement and yield valuable, actionable data from support interactions. We chatted with founder and CEO Richard White about how Reddit inspired a new breed of customer support, and why UserVoice is poised to blow traditional help desk solutions out of the water.
Read ArticleGamification: Motivation or Inspiration?
There’s been a lot of talk about gamification being the future — specifically, the future of increasing customer engagement and retention. But before a single resource is put toward the emerging tred, there’s something important to understand: Gamification is not about creating motivation, it’s about reminding people of their inspiration.
Read Article“Let’s Stop the Robots”: UserVoice Summit Explores the Future of Customer Support
Last Thursday I went back to camp — UserVoice’s Summit in San Francisco last Thursday celebrated the launch of its brand new Touchpoint Toolkit with a camp-themed afternoon complete with pine trees, picnic tables, and friendship bracelets. UserVoice hosted an array of speakers who discussed everything from how they’ve used UserVoice to the changing role of Helpdesk software in the tech world.
Read ArticleUserVoice Announces Next Generation of Customer Engagement
UserVoice yesterday released the next generation of its product suite with the addition of Touchpoint Toolkit, a collection of engagement tools. Touchpoint Toolkit extends meaningful, large-scale interaction and analytics throughout the customer lifecycle.
Read ArticleCustomer service support group strives to empower community, social managers
The first line of defense between your company and your customers won’t be found in the boardroom. They’ll look like a Time-Life operator but they’ll be doing much more; like responding to tweets and emails, live chatting on your website with customers and putting out fires involving your brand.
Read ArticleUservoice introduces Touchpoint Toolkit for in-app engagement
Uservoice, the online support and customer engagement company, has announced Touchpoint Toolkit, an in-app engagement toolkit for app developers. It’s long been understood that pairwise comparison is a good way to establish which of a list of choices are more attractive, a much more effective technique than presenting the list and asking people to rate them or order them.
Read ArticleMake Mobile Apps Stickier with UserVoice’s Updated Customer Support
Mobile apps have a new weapon in the battle for customer eyeballs, a fight often lost because a company is too focused on getting new customers instead of nurturing current ones. UserVoice, a customer support vendor, has released a tool meant to increase customer engagement, and generate richer feedback right inside the app itself.
Read ArticleCustomer service and marketing automation join forces as UserVoice integrates with Pardot
Customer service platform UserVoice announced today that it has integrated its service with ExactTarget’s Pardot marketing automation platform. With this tie-in, companies will be able to leverage their customer engagement data for lead scoring and implementing targeted marketing campaigns. UserVoice’s CEO and founder Richard White tells TNW that the integration is free to customers and should be easy to bridge the two systems.
Read ArticleUserVoice launches TouchPoint Toolkit to move service away from the help desk
For SaaS companies, life is a near constant cycle of customer feedback and new feature implementation. The challenges with this model arise first in encouraging customer engagement, and then in sorting through the feedback to determine the most worthwhile features and those most likely to drive ROI. There are plenty of helpdesk and customer support products in the marketplace, but most still rely on significant customer service manpower — a real challenge in the lean startup era.
Read ArticleTwo ways to integrate UserVoice into your application
In January 2012, I wrote about five ticketing systems for development teams. Recently, I did an implementation of UserVoice in an application, and it has changed the ticketing systems game.
Read ArticleCase Management Takes a Dynamic Turn
UserVoice’s solution allows customers to reward support staff for providing good customer service with a “kudos” feature. Using a touch of gamification to acknowledge the good work of contact center agents, UserVoice’s Full-Service application enables support staff to bask in the glory and watch the success of their colleagues via a group dashboard.
Read ArticleStudent Crowdsourcing on Campus
Within a week, the suggestion had become the third or fourth most popular idea on the site, and he heard back from a Council representative who told him they were in discussions with university transit and would keep him posted. The bus stop was moved and a fan of the feedback site was born.
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