Solutions · Customer Feedback Portal

A customer feedback portal people actually want to use

One branded place for customers to submit ideas, vote on what matters, and see exactly what's planned, in progress, and shipped.

A branded UserVoice customer feedback portal showing ideas with vote counts and statuses
How it works

A portal customers check back on, on its own

01
Brand it
Your portal matches your product: your logo, your colors, your domain.
02
Submit & vote
Customers submit ideas and upvote what matters most, with duplicates merged automatically.
03
Track progress
A public status for every idea keeps customers checking back instead of asking your team for updates. A portal is one part of broader customer feedback software.
Customer intelligence

Every vote counted, ranked by the revenue behind it

When five customers vote for the same idea, that's one signal, not five entries. UserVoice links every vote to the account behind it, merges duplicates into one theme, and weights it by revenue, so popularity isn't the only way to rise. Once ideas are collected, feature request management moves them through to shipped.

3 people at Acme Co ask separately
"We need SAML/SSO" · 1 vote
"Add single sign-on" · 1 vote
"SSO please, blocking our renewal" · 1 vote
Linked by account, merged into one theme
SSO for enterprise login
Counted once, prioritized right
Acme Co · $84k ARR3 people, 1 count
What you get

Everything you need for a feedback portal customers trust

Fully branded
Your portal lives on your domain, styled to match your product, not ours.
Vote without the noise
Duplicate ideas merge automatically, so vote counts reflect real demand.
Public or private
Open the portal to everyone, or restrict it to logged-in customers and specific accounts.
Built-in changelog
Announce what shipped right where customers are already looking.

A portal that earns fewer "any update on this?" emails

When customers can see status for themselves, they stop asking your team.
Transparency
Every idea shows a real status, from submitted to shipped.
Engagement
Voting and discussion keep customers coming back instead of feedback going quiet.
Trust
Shipping what customers asked for, visibly, builds trust with every release.
Effort
Customers help you prioritize for free, with no extra research required.
Since 2008
helping teams build feedback programs
30-day
trial to get your team started
SOC 2 Type II
Certified, out of the box

Comparing feedback portals?

See how UserVoice compares to the alternatives teams evaluate most often. Featurebase leads with its portal, so start with UserVoice vs Featurebase.
Integrations

UserVoice works out-of-the-box with what you already use

Fullstory integration logo
Salesforce integration logo
Slack integration logo
Zendesk integration logo
Azure DevOps integration logo
Jira integration logo
Gainsight integration logo
Microsoft Teams integration logo

Customer feedback portal: your questions, answered

What is a customer feedback portal?

A customer feedback portal is a branded, public place where customers submit ideas, vote on what matters, and see the status of what's planned, in progress, and shipped.

Can we brand the portal as our own?

Yes. The portal lives on your domain and matches your product's look, not UserVoice's.

Can we keep the portal private to our customers?

Yes. Open it to everyone, or restrict access to logged-in customers and specific accounts.

Does the portal handle duplicate submissions?

Yes. Similar ideas are merged automatically, so vote counts reflect real demand instead of duplicates.

How much does a feedback portal cost?

UserVoice offers three new modern plans: Launch, Business and Enterprise, starting at $12,000/yr. Only full-access admins count toward your plan, and feedback, portal users and view-only admins are unlimited. See the pricing page for what each plan includes, or book a demo for a quote.

Do you offer a trial?

Yes, free trials are available. Book a demo and we'll set you up with a workspace so your team can try UserVoice hands-on for 30 days.

Give customers a place to be heard.

A branded feedback portal that turns silence into votes, and votes into a roadmap.

Book a demo