~ What's an Agent? An agent is a licensed user who can moderate feedback forums, respond to support tickets, manage your knowledgebase and change site settings. ~

Core features	Ultimate	Premium	Plus	Basic
Instant Answers Widget Gather feedback and support issues directly on your website. Get up to 40% less support tickets - more info
Frictionless Feedback People can give feedback with only a name & email (or anonymously). No sign-up required.
Available in your language UserVoice is available in over 30 languages. Fantastico!
Knowledge Base Easily searchable with the ability to embed rich media in articles. Get up to 40% less support tickets - more info
Canned Responses Embed knowledge base articles into support requests to answer common questions.
Custom Rules Complete control over how your support tickets are handled and routed.
Custom logo & colors
Custom Fields Define additional support ticket metadata that can be filled in by customers or passed from your system to ours (ex: account information). Save time and route high value requests correctly by attaching important account info to every support ticket.	unlimited	unlimited	1 custom field	1 custom field
Feedback forums You'll want at least one for every product or topic you have.	unlimited	10 forums	1 forum	1 forum
Private Forums Grant access by individual email addresses. Great for feedback from groups
Export to Excel
Domain aliasing On your domain (ex: feedback.yourdomain.com) not ours.
Topic Categories Organize your ideas within a forum.
Custom CSS Skin your UserVoice site to match your own look-and-feel.
Single Sign-on (SSO) Make it even easier for people to give feedback by integrating your existing sign-in system.
SSO-Based Access Controls Grant access to specific forums or an entire site using single sign-on. Great for feedback on products in beta
Multiple language support
File attachments Allow people to submit attachments with their feedback.
Advanced Access Controls Grant access to entire email domains (*@acme.com) or IP address blocks. Best option for internal company deployments
Custom Statuses Custom statuses allow you to change the idea status labels, and specify which status will close the idea and return your users’ votes.
SSL-encrypted communication Ensure all feedback & discussions on your forums is secure.
Moderation & Content controls Allows for both manual and automated review and filtering of content before it's published.
Custom HTML & Javascript Complete customization of your UserVoice site.
White-labelling Remove all "powered by UserVoice" branding.
Custom Terms of Service Contact [email protected] for more details.
Paper invoicing

Integrations	Ultimate	Premium	Plus	Basic
API For more information visit developer.uservoice.com
iPhone / iPad Plugin Gather feedback and support issues inside your app
Google Apps
Facebook Pages App Gather feedback directly on your Facebook page. Great for campaigns and large brands.
Google Analytics Track users & traffic to your UserVoice site

3rd Party Integrations	Ultimate	Premium	Plus	Basic
JIRA Sold by AppFusions - more info
Pivotal Tracker Open Source - more info
WordPress Free - more info
Web Matrix Free - more info
Feeds App For more information visit feedsapp.com