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Support Tickets
Don't lose track of customer issues ever again. We make it easy to get notified of, respond to, and track customer support requests through our friendly interface or the comfort of your own email.
Instant Answers™
Don't answer the same question over and over. Instant Answers provides your customers with relevant answers while they're submitting a support request.
Humane Interactions
Don't accept sub-par support. Our easy-to-use interface, game mechanics, and built-in leaderboard make it pleasant and (dare we say?) fun to keep your customers happy.
Get some Kudos
It’s nice to know if you’re really making a difference. Your customers can give you a kudos at any point in the support process.
UserVoice has made it very easy for us to be responsive to our customers with limited support resources. The best thing I can say about the interface is that I rarely think about it - everything is just where I expect it to be.
My biggest fear is that I'll lose track of a customer support email. UserVoice is awesome because it keeps all those issues organized in one place. I love that I can quickly see if we have outstanding requests without scrolling through pages of emails.
Thanks to UserVoice, we've been able to track and resolve user submitted issues more effectively. We believe in great service, and UserVoice lets us deliver even as we grow.
UserVoice Full Service is the most friendly, simple tool for tracking customer requests.
You like friendly, right?
Know your status
One glance in the Admin Console will tell you how many outstanding tickets are assigned to you & others.
Choose your experience
Whether you prefer your own inbox or our lovingly-designed interface, you can respond to user tickets however you please.
Automate incoming tickets
Use our powerful rules system to make your incoming tickets do almost anything you want except for dance.
Don’t worry about pending
We only have two statuses - open or closed. Stop worrying about all those “pending” tickets.
Categorize tickets
Custom fields allow you to add whatever additional info you’d like to a ticket, either manually or through custom Javascript.
Most ticket systems just work. Ours helps you enjoy your work.
Enjoy the scenery
Who made the rule that ticketing systems have to be ugly? We’ve broken it.
Instant stats
Every time you respond to a ticket, you’ll see your stats counter update. You almost expect to get a 1UP at 100...
Compare your progress
Our leaderboard gives support employees an extra incentive to do good work - the winning spot above their peers.
Get some kudos
It’s nice to know if you’re really making a difference. Your customers can give you a kudos at any point in the support process.
Saving time makes everyone happy.
Give Instant Answers
Your fingers will thank you when you no longer have to answer the same question over and over. Instant Answers pulls up relevant Knowledge Base articles before your customers submit that support ticket.
Use Canned Responses
Customer got past Instant Answers with one of those regular questions? Quickly stick a canned response in any message so they can get the help they need and you can move on.
Avoid the games
Customers just get angry if they can’t find a way to contact you. Calm them down with an easily-accessible contact form, but rest easy knowing they may just find the info they need before they hit send.
+1 (888) 840-0280