From your portal, in-app widget, Slack and customer-facing teams, UserVoice brings customer feedback into one place, tags it automatically, and shows your whole team what to act on first.
When five customers send the same feedback, that's one signal, not five tickets. UserVoice links every piece of feedback to the account behind it, merges duplicates into one theme, and weights it by revenue, so your team acts on what matters most. Product teams often narrow this to product feedback software focused on the roadmap.
Automatically summarize and surface the most important ideas across all feedback.
Rank ideas by real customer impact: revenue, demand, and more.
Detect emerging patterns and recurring themes across customer submissions.
Analyze feedback by customer type, plan, or account to understand demand.
Attach user, account, and revenue data to every idea automatically.
Capture feedback from your portal, widget, Slack and customer-facing teams in one centralized system.
UserVoice helps us turn customer feedback into shared intelligence across the business. As more teams engage, we get stronger insights, better analytics, and real momentum toward embedding the customer voice into our decision-making.
Ariana Newton
We can quickly surface a complete, data-backed view of every client interaction (questions, feedback, and responses) and turn that into clear insights for renewals. It shows customers we’re listening and acting on what they tell us.
Kathryn Doebler
There are a lot of problems to solve out there, and spending time on something that isn’t the most impactful for our users is heartbreaking. UserVoice challenges me to look at the overall picture of the struggles that our customers as a whole.
Megan Fangmeyer
Customer feedback software collects feedback from every channel (support tickets, surveys, reviews, in-app) into one place, then adds sentiment, tagging, and routing so teams can act on it instead of just filing it away.
A survey tool captures answers to questions you ask. UserVoice also captures the feedback customers give you unprompted (in tickets, reviews, and conversations) and connects all of it to the same customer and account record.
UserVoice connects every piece of feedback to CRM data, so a request from a $500k ARR account is surfaced differently than one from a trial user, giving teams a prioritized view based on actual business impact rather than raw vote count.
UserVoice integrates with Salesforce, HubSpot, Jira, Azure DevOps, Slack, Microsoft Teams, Zendesk and Gainsight (as an add-on), among others, so feedback is enriched with account and revenue data and stays connected to the tools your teams already use.
Yes. Every generated insight links back to the underlying customer submissions, so product and revenue teams can verify the evidence behind any recommendation before acting on it.
UserVoice offers three new modern plans: Launch, Business and Enterprise, starting at $12,000/yr. Only full-access admins count toward your plan, and feedback, portal users and view-only admins are unlimited. Every plan starts with a free 30-day trial after your demo. See the pricing page for what each plan includes, or book a demo for a quote.
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