Feedback Management Software

Don’t hear the same thing twice

Our search-as-you-type makes sure that users find similar feedback to vote for rather than create a new (duplicate) entry.

Don’t say the same thing twice

Your previous responses to ideas (even ones that have been closed) show up at the top of the page so you never have to answer the same question twice.

No signup necessary

No one wants to create a separate account just to give you feedback! Users simply leave their name & email, use Facebook Connect, or use their Google account. Grease the wheels further with our Single Sign-on solution.

Vote limits keep the vocal minority in check

People love every feature you put in front of them. Our vote limiting is unique to UserVoice and helps make sure people focus on the ideas they care most about.

Ongoing discussion

Our inline comment threads allow your users to discuss and develop an idea so that by the time your team is ready to tackle an idea, it has already been vetted

Get the network effect

We make it easy for people to share the ideas they’re passionate about with their friends.

Show people you’re listening

It’s never been easier to talk to many people at once. You update the status of an idea. We take care of notifying everyone who was interested. You never even have to go to your inbox.

Private email blasts

Want to invite all the people asking for that hot new feature you’re working on to beta test it? Don’t want to tell the whole world? Email all the supporters directly.

See how your responses are received

With email analytics you can tell exactly what % of your latest update emails were opened and clicked on by the people supporting your ideas.

Fresh feedback delivered to your door every morning

Stop sitting on your forum hitting refresh. Our daily update emails keep you in the loop on what’s going on with your community.

Keep your data pristine

Our inline search helps reduce duplication of content but sometimes the same idea can be described in multiple ways. With our merge functionality you can easily combine similar ideas without losing any data.

Export to Excel

There are a number of ways to slice and dice your data in the UserVoice Admin Console - but if that’s not enough, any view can be exported to Excel.

Self-policing communities

Let your users help you keep the place tidy. Crowdsourced moderation lets users flag inappropriate and duplicate ideas to keep the burden off your shoulders.

Or keep tight content control

If you want complete control over forum content you can turn on manual moderation. You’ll be able to approve everything before it’s posted.

Our spam, profanity, and fraud systems will keep out the rest

Either way you won’t have to contend with spam, profanity, or fraud.

You choose the questions that drive your business

UserVoice comes with a single Forum and a singular question “How can we improve _____?”.

Ask a more specific question or setup extra forums to get the feedback that's right for your business.

Categorize ideas

One of the great things about UserVoice is that you can ask broad questions. Categories can help organize especially broad questions.

Feedback from anyone or just who you decide

By default UserVoice forums are public for anyone to join in. But sometimes you need a guest list. Set up a private community by IP address, email domain, Single Sign-on integration, or email invitation.

Single Sign-on

Make it incredibly easy for your customers to give feedback. Single Sign-on skips the UserVoice sign-in system altogether, signing customers in with credentials from your site. And it only takes an hour to set up.

Host it on your domain

“Who’s UserVoice? Why am I going to acme.uservoice.com?” This is your conversation and we’re happy if your customers don’t even know we’re there. Set up domain aliasing so people go to feedback.yourdomain.com.

Make the forum match your style

Make people feel at home. Upload your logo, customize the colors, or even give your forum a fully customized design.

Branded emails

Our notification emails are pretty slick but it’s even slicker when they’re customized to match your company’s branding.

We speak your language

With over 15 translations of our forums available, you can cater to your visitors' needs. And if they so choose, they can manually change the language for themselves.