Customer service is more and more important. If you're reading this, you probably already know that. So where is it going? How can we make it better? How do we scale it?

We want to get your questions answered. Next Thursday, January 26th, at 1pm PST I'll be moderating a panel entitled "Understanding Customer Service in 2012". I've assembled thought leaders and practioners to answer your questions in a live discussion on Focus. And literally, they'll be your questions: you can visit the event page to post your questions, and those with the most votes will be discussed by our panelists.

--Missed the panel? You can hear a recording of the entire event on Focus.--

See you there!

-Evan Hamilton
Community Manager, UserVoice