Understanding Your Customers

Geeking out about understanding your customers, making them happy, and profiting from it.

Important Notice:

Search as well as foreign-characters-in-tab issues resolved

in Notices by Evan Hamilton

We've resolved two issues this morning that we wanted to make you aware of.

Over the weekend, our search feature stopped including new posts in the results. This was due to part of our system failing to initiate. Unfortunately, we weren't monitoring this specific part. We have started monitoring it now, so we should be able to avoid this in the future.

There was also a bug for a small number of accounts that had foreign characters in their embedded tabs. When we moved to Ruby 1.9, these characters were damaged. We feel terrible that we made you look bad by having a tab on your site with errors on it, and we'll be implementing a deeper QA of our products the next time we migrate Ruby versions (which hopefully won't be for a long time).

Please let us know if you have any questions or remaining issues.

Apologies,

Evan Hamilton
Community Manager, UserVoice

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