We’ve had a lot of requests for private helpdesks that aren’t accessible by the public. Maybe it’s an internal company helpdesk, maybe it’s a helpdesk for a beta, maybe you only want your actual, paying customers sending you issues. Either way, you don’t want to let just anyone access your UserVoice Helpdesk.

Thanks to our fantastic developers, this is now possible! You can now restrict access by Single Sign-On (available on our Premium plan and above) or by IP range (available on our Ultimate plan).

Learn about setting up a private site in our knowledge base.

Enjoy, and please let us know what you think of this feature!

-Evan Hamilton
Community Manager, UserVoice

If you liked this post you should read Case Study: Tellfi gets fewer support messages because of UserVoice