On Monday, in the process of upgrading our version of Rails, we broke the UserVoice Facebook app. Customers visiting the app on your Facebook page would have found that clicking buttons didn't result in anything. We fixed this issue yesterday for most users at 9a PDT. Please note that we're still resolving an issue with the app affecting Internet Explorer 8 users.

Rails upgrades don't happen very often, but obviously when they do we strive to avoid any issues for you. This upgrade did not result in any downtime of the main UserVoice platform, and any resulting bugs were fixed relatively quickly. Unfortunately, Facebook apps are a fickle thing and we've had our share of problems with it, regardless of Rails.

The good news is that Facebook's new app paradaigm is much more stable, and we'll be revamping the UserVoice Facebook App to fit these new guidelines in the next few months. At that point, you can expect an app with far fewer problems.

Thanks for your patience and understanding, and please let us know if you have any questions regarding this incident.

-Evan Hamilton
Community Manager, UserVoice