Understanding Your Customers

Geeking out about understanding your customers, making them happy, and profiting from it.

Important Notice:

404 Issues - Resolved

in Notices, Changelog by Evan Hamilton

Last night one of our servers started experiencing issues which caused the server to give users 404 error pages on some UserVoice forums. Because the server didn't crash outright (darn server), we didn't get a "things are really broken" error. The type of error that occurred is rather difficult to monitor, unfortunately.

When we received word of the 404 errors, the team tracked down the cause and restarted the server. We're keeping a close eye on it to make sure it doesn't act up again, but we're reasonably confident that this issue will not crop up again.

We apologize for the inconvenience - this appears to have been a pretty random freak occurrence, but if we see the servers getting cranky again we will dig into it deeper.

Much thanks to the folks who notified us that they were seeing 404 errors!

-Evan Hamilton
Community Manager, UserVoice
evan at uservoice dot com

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